Senior Technical Operations Expert

2 weeks ago

Porac, Philippines beBeeTechnicalOperations Full time $6,000 - $72,000

Are you a skilled technical expert looking for a new challenge?

">Job Description

  • We are seeking a highly experienced Senior Technical Operations Specialist to join our team. As a key member of our Control Room, you will be responsible for managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution.

  • You will play a vital role in conceptualizing new operational flows and guaranteeing the smooth operation of all company products. Your responsibilities will include:

    • Operational Ownership: Take full ownership of high-level monitoring for the company's operations, ensuring smooth and efficient processes across the business.

    • Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations.

    • Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance.

    • Data-Driven Insights: Leverage data analysis to validate hypotheses, uncover insights, and identify optimization opportunities that drive operational excellence and incident prevention.

    • Strategic Project Leadership: Play a pivotal role in supporting and leading strategic and operational projects that shape the direction and efficiency of the business.

    • Continuous Improvement: Proactively identify and implement key improvements in our product and tech systems from an operational perspective, making a tangible impact on performance.

    • Tool & Process Development: Work closely with the operations team to build, implement, and refine tools and processes that drive efficiency and streamline workflows.

    • Effective Communication: Manage internal and external communication effectively, collaborating across teams to ensure seamless issue resolution and clear, transparent updates.

Required Skills and Qualifications

  • To succeed in this role, you will need to possess at least 3+ years of experience in similar roles in 2nd and 3rd level Technical support, IT Analyst, Monitoring roles etc.

  • You should be able to successfully detect root cause of incidents reported and provide analysis of the solution design on a high level.

  • A strong product-oriented mindset is essential, as you will need to bring long-term risk prevention and mitigation strategies to the table.

  • You should be comfortable investigating into complex SQL queries and relational databases.

  • The ability to develop strategies to predict, prevent, and address potential technical and operational bottlenecks and inefficiencies is also crucial.

  • Bonus points if you have already worked with Jira and Prometheus, Grafana, New Relic or other monitoring tools.

  • Your English language skills should be fluent, and you should be able to unravel complexity in a simple and understandable manner.

  • You should be analytical, independent, and tech-savvy.

  • Familiarity with fast-paced environments and heavy context switching is a must.

Benefits

We offer a competitive package including a salary range of $6,000.00 - $7,200.00 per month.

Others

This position is open to professionals based in Berlin/Germany and SEA region.

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