Customer Experience Coordinator

7 days ago


Pasig, National Capital Region, Philippines Vector Solutions Full time

At Vector Solutions, we empower everyday heroes in the public, educational and commercial sectors to make safer, smarter, and better decisions. As a Customer Success Specialist, you will be working in collaboration with our Customer Success Managers and clients to ensure they achieve maximized value from our services and products.

This role requires a strong understanding of our offerings, excellent communication skills, and the ability to provide top-notch customer service. You will work primarily with enterprise accounts, using your technical knowledge and problem-solving skills to deliver elevated support and training to our customers.

Key Responsibilities:
  • Assist in multiple areas of company products and services
  • Analyze current operational procedures and identify problems
  • Offer technical support regarding services and products to members of the Customer Success team and clients
  • Communicate with clients concerning cause and progression of scheduled and non-scheduled computer downtime

We're looking for a solution-focused individual who is able to work independently and collaboratively as part of our team. If you have a demonstrated ability to work effectively in a fast-paced environment, possess strong technical, organizational, and writing skills, and are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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