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Business Intelligence Specialist

3 weeks ago

Pasig, National Capital Region, Philippines Transworld Systems Customer Services Full time
Job Summary

We are seeking an experienced Workforce Optimization Manager to join our team at Transworld Systems Customer Services. This role will involve coordinating the distribution and assignment of agents across various channels and ensuring optimal resource allocation.

Key Responsibilities:
  • Coordinate workforce distribution and assignment across multiple channels
  • Analyze data to identify trends and areas for improvement in resource allocation
  • Collaborate with cross-functional teams to implement process improvements
  • Maintain accurate and up-to-date records of agent performance
Requirements:
  • Bachelor's Degree in Business Administration, Operations Management, or related field
  • Minimum 3 years of experience in workforce management and optimization
  • Strong knowledge of operations management principles and practices