Process Improvement Specialist

Job Title

Process Improvement Manager at MultiBrand is responsible for integrating various restaurant systems of the JFC brands. This involves developing, implementing and continuously improving Restaurant Operating Systems in a multi-brand store environment.

This role will also be involved in restaurant engineering (equipment and store layout) through Systems and Agile Systems Thinking to enhance operational efficiency, improve consumer experience and support business objectives.

• Owns the Restaurant Operating Systems of MultiBrand ensuring operational excellence by addressing consumer feedback, business channel integration and frictionless consumer experience.
• Leads the development and translation of different brands' Restaurant Operating Systems to MultiBrand. Continuously assesses and optimizes system performance to enhance operational efficiency and consumer experience.
• Plans and executes system upgrades and enhancements, keeping technology current and aligned with business needs.
• Drives the team to operationalize and standardize new and existing store tools and systems to enable operational excellence.

In this role, you will leverage data sources and systems to identify opportunities for innovation and recommend solutions to enhance consumer experience and streamline operations.

The goal is to ensure seamless integration of restaurant systems to improve processes across store functions.

You must keep up-to-date with industry trends and evaluate their potential application to store operations.

Above Restaurant Systems Development Management

This role owns the Above Restaurant Systems Development for MultiBrand. You will ensure store network performance by providing management guidelines and toolkits for Operations Leaders covering business pillars: Sales, Profit, FSC, People, and Compliance.

Drive the team to operationalize and standardize management tools and systems to support planning, target setting, standards checking, review, coaching, and documentation.

• Leverages data sources and systems to identify opportunities for innovation and recommend solutions to improve operations.

Business Continuity Planning and Risk Management

In this role, you will conduct process gap analysis and recommend system improvements and innovations.

Reviews products, systems, data and other elements to assess potential risks and identify mitigation strategies.

• Presents relevant issues for Operations, Workgroup and Council approval, recommending action steps to address risks.
• Communicates agreed action plans, defines accountability, and ensures issue resolution within agreed timelines.
• Keeps up-to-date with regulatory requirements to ensure store compliance.

Stakeholder Management

This role develops and maintains strong relationships with equipment and technology vendors and suppliers, acting as the main point of contact for Restaurant Systems.

Collaborates with cross-functional teams to ensure systems and tools meet business requirements.

• Works with Operations and Franchising Units to ensure franchisees are updated with store systems and technology tools.
• Works with Procurement to define service level agreements and contractual documents, ensuring business requirements are met.

Position Qualifications

To be successful in this role, you should have:

• Graduate of Industrial Engineering or a related course. Post-graduate studies in related fields are an asset.
• 5-7 years of relevant experience in a progressive capacity.
• Proven ability to work effectively in a team environment and matrix structure.
• Amenable to work in Ortigas Pasig (hybrid work setup).

Competencies

This role requires:

• Strategic Thinking: Manages long-term vision while executing short-term objectives.
• Superior Communication: Effectively communicates to gain buy-in, engagement, and alignment with stakeholders.
• Problem-Solving: Uses rigorous logic to develop innovative and effective solutions.
• Project and Resource Management: Ensures efficient and impactful use of project resources.
• Negotiation: Capable of reaching mutually beneficial solutions in a timely and effective manner.

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