Process Improvement Officer

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The Process Improvement Officer is responsible for providing strategic support to the Restaurant Systems Manager in the integration and formulation of processes that will deliver effective systems in restaurant operations management. The role shall also support the RS Manager in ensuring the effectiveness of implemented systems through proper management of initiatives on food safety, systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

This role also performs functional and administrative activities specific to calendar management of RS & Channels Department activities, budget tracking, and store opening requirements.

A. Complete Systems & Procedures Development

Proposes and drafts guidelines on implementing procedures for the development and improvement of materials, systems, standards, and procedures in the following areas:

1. Workstation & storage area
2. Backup & dishwashing area
3. Cooking/production systems and processes
4. Cleanliness & sanitation procedures
5. General safety procedures
6. Standard preparation & cooking procedures
7. Assembly & holding procedures
8. Product process analysis
9. Tools & utensils
10. Cleaning & sanitation supplies
11. Operating supplies
12. Packaging and other product-related supplies
13. Cash control and POS transactions

B. Conducts necessary tests

Conducts necessary tests to determine the performance, efficiency, integrity, and other parameters of all new/revised kitchen systems procedures.

C. Writes initial revisions

Writes initial revisions to all manuals and guides for new/revised kitchen systems and processes. Ensures proper documentation of all new/revised processes and procedures in the department's manuals.

Conducts research at stores on current workstation matrices and store production layout (workflow). Provides a summary of findings and pertinent information to the Products & Processes unit.

D. Spots gaps and identifies opportunities

Spots gaps and identifies opportunities to improve store operating guidelines.

Stores Systems and Technology Improvement/Governance

Updates and monitors changes on possible POS development (e.g., price update, new product, tiered pricing, etc.).

Manages POS development and compliance project-related activities.

Conducts user acceptance testing and provides feedback/recommendations as necessary.

Provides assistance on project deployment teams and monitors roll-out progress.

New Store Opening Process Management

Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.

Processes PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with suppliers, monitors availability, and provides assessment/decision analysis as necessary.

Processes the creation of SHC/PO and GR for department and store operations covering new store and project-related requirements.

Drafts templates and coordinates PR/BAU requests (e.g., PCA, PIS, etc.) to vendors/suppliers, JFC internal partners.

Provides support to stores on reversal requests; sends reports to JWS for payment reconciliation.

Store Asset Management

Maintains and manages remaining idle assets in the warehouse.

Coordinates asset transfer arrangements for department and store operations.

Store Development Support

Processes PR sourcing, Item Add, and Standardization of various RS and SD-related items (new and innovation). Communicates with suppliers, monitors availability, and provides assessment/decision analysis as necessary.

Prepares and expedites store opening requirements for new stores such as CGLI, Franchise Agreement, and Store Opening Photos for BKAP.

Processes the creation of SHC/PO and GR for department and store operations covering new store and project-related requirements.

Drafts templates and coordinates PR/BAU requests (e.g., PCA, PIS, etc.) to vendors/suppliers, JFC internal partners.

Provides support to stores on reversal requests; sends reports to JWS for payment reconciliation.

Administrative Tasks

Manages regular administrative needs of RS & Channels Team and arranges meetings for and on behalf of the RS & Channels Head.

Responsible for documentation such as mailing, scanning/copying, and routing of contracts, forms, and other necessary documents.

Prepares and modifies documents including correspondence, reports, drafts, memos, and guidelines.

Maintains and organizes departmental files (e.g., COL, FA, Systlist, TNUs); ensures all records are updated and modified if necessary.

Communicates with respective departments regarding timelines for report submission.

Position Qualifications

Graduate of a degree in Management Engineering, Industrial Engineering, or equivalent.

Minimum 3-5 years of relevant work experience.

Strong background in Business Process Mapping, Analysis, Improvement, and Implementation.

Strong experience in shaping and driving engagements and ability to lead project teams.

Amenable to work in Ortigas, Pasig (Hybrid Work Setup).

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