Process Improvement Officer

4 weeks ago

Pasig, National Capital Region, Philippines Jollibee Group of Companies Full time

Select how often (in days) to receive an alert:

Title: Process Improvement Officer (Products)

The Process Improvement Officer for Products provides technical leadership in ensuring the effectiveness of product-related systems through proper management of unit initiatives related to systems standardization, business process improvements, store management systems, labor productivity, capacity planning, and store layout improvements.

Key Responsibilities:

Ensures accuracy and recommends manpower, equipment capacity, layout, and business process standards resulting in an optimized business model

Designs, reviews, and recommends store management systems resulting in high levels of management team efficiency

Leads in the development and recommends effective production planning and inventory control tools to optimize the use of raw materials, store equipment, facilities, and other store resources

Designs, reviews, and recommends efficient service systems (counter and related customer services) to ensure delivery of products to customers at the right quality, quantity, and time

Reviews and recommends man-hour standards (for crew and store management team) based on sales level, to serve as a basis for store profitability

Leads in the development and recommends a Systematic Manpower Scheduling tool to ensure effective crew positioning

Oversees product efficiency of store product processes

Supports new product introduction

Conducts food safety validation for new and existing products

Implements the Gold Standard Consistency Program

Job Qualifications:

Graduate of Industrial Engineering, Computer Engineering, Systems Development, or any related courses.

At least 3-5 years of work experience related to process improvement, preferably from the food manufacturing or restaurant industry.

Must have good verbal communication and presentation skills.

Must be willing to do fieldwork activities nationwide.

Willing to work on a hybrid set-up, but 80–90% fieldwork.

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