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Support Operations Coordinator

2 weeks ago

Cebu City, Central Visayas, Philippines beBeeMultitasking Full time ₱60,000 - ₱90,000
Job Role Overview

As a Warehouse Support Specialist, you will play a pivotal role in ensuring seamless order processing and fulfillment in our warehouse operations. This position demands attention to detail, organizational skills, and the ability to coordinate with various departments to resolve order concerns.

Key Responsibilities:
  • Process orders efficiently while monitoring their status.
  • Liaise with Customer Service and other departments to address order-related issues.
  • Contribute to projects such as pre-processing, purchasing shipping of items, and modifying package sizes.
  • Manage FBA lost/damage reimbursement claims.
  • Handle returns and refunds.
  • Monitor and track orders effectively.
  • Update warehouse-related trackers and spreadsheets.
  • Maintain and troubleshoot robots used in the warehouse.
Essential Skills and Qualifications:
  • Advanced MS Excel skills are beneficial.
  • Proficient data entry and analysis capabilities.
  • At least one year of experience in analyzing data or generating reports using MS Excel.
  • Effective communication and email writing skills in American English.
  • Ability to multitask and prioritize tasks.
  • Strong computer navigation skills and internet literacy.
  • Proactive attitude and willingness to assist beyond job scope.
  • High degree of organization and attention to detail.

We welcome applications from fresh graduates and experienced professionals who are willing to work on-site at night shifts, weekends, and during PH holidays. Commitment to working with us for 2-3 years is required.