Skilled Client Services Associate Wanted

2 days ago

Davao City, Davao, Philippines beBeeClient Full time ₱800,000 - ₱1,500,000
Job Description

We are seeking a skilled Clients Services Associate to join our team. The ideal candidate will have strong communication skills, attention to detail, and the ability to work independently with minimal supervision.

The successful candidate will be responsible for making outbound calls to follow up on leads, handling inbound calls as needed, guiding potential clients through the intake process, and accurately capturing case details.

  • Outbound calls to follow up on leads from marketing campaigns, online forms, or referrals.
  • Handle inbound calls as needed to support team collaboration and workflow continuity.
  • Adhere to a structured outbound script while building rapport and handling objections.
  • Meet daily and weekly call volume targets and conversion benchmarks.
  • Accurately capture and update client information using CRM tools.
  • Manage rejections professionally and escalate qualified leads efficiently.
  • Provide clear and timely updates on availability, performance blockers (e.g., headset issues), or missed targets.
  • Participate in coaching sessions and apply feedback proactively.
  • Maintain transparency and accountability in daily work logs and call quality.
Requirements
  • Law fresh graduates, paralegals, or candidates with experience in customer service, legal intake, or call centers are welcome.
  • Strong sense of accountability - reliable with schedules, updates, and response times.
  • Able to work independently with minimal supervision.
  • Open to coaching, quick to apply feedback, and resilient under pressure.
  • Must be able to operate with consistent internet connection and functional equipment (headset, PC).
  • Flexibility in handling campaign shifts based on business needs.
About Us

We are a leading provider of legal services, and we are committed to delivering exceptional results to our clients. We offer a dynamic and supportive work environment, competitive compensation packages, and opportunities for professional growth and development.

If you are a motivated and organized individual who is passionate about providing excellent customer service, we encourage you to consider this opportunity.

Key responsibilities: Making outbound calls, handling inbound calls, guiding potential clients, accurately capturing case details, managing rejections, maintaining transparency and accountability.

Required skills: Strong communication skills, attention to detail, ability to work independently, law knowledge, customer service experience, CRM tools proficiency.

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