Telecommute Customer Support Specialist

1 week ago

Barcelona, Philippines beBeeCustomerService Full time ₱1,000,000 - ₱1,200,000
Remote Customer Service Representative

We're seeking a skilled customer service professional to support our client's initiatives.

  • The ideal candidate will have prior call center experience, strong English language proficiency, and the ability to work from home.

Candidates must reside within 80km of our office and possess:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

This is an excellent opportunity for individuals who are enthusiastic about delivering exceptional customer experiences and thrive in fast-paced environments.

Key Responsibilities:

  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues through effective problem-solving.
  3. Research and retrieve information to support customer needs.
  4. Document interactions accurately and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Maintain consistent attendance and adhere to scheduling requirements.

Requirements:

  • Be authorized to work in the country where the job is based.
  • Be willing to submit up to a background investigation with a fingerprint.
  • Be willing to submit to drug screening.

Benefits:

We offer a competitive compensation package and benefits that include:

  • Starting compensation based on experience.
  • Variety of benefits and incentives to support and reward team members.

We Value Diversity:

We are an equal opportunity employer that welcomes diversity and promotes inclusion. We do not discriminate against any employee or applicant based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws.

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