Concentrix Cebu Representative
3 weeks ago
We are seeking a Customer Service Representative to join our Concentrix team in Cebu City. This role offers a unique opportunity to work with a global company, deliver exceptional customer experiences, and grow your career in a dynamic environment.
About the RoleAs a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that exceed customer expectations. You will work closely with cross-functional teams to achieve business objectives and drive customer satisfaction.
Key Responsibilities:- Handle customer inquiries and resolve issues via phone, email, or chat
- Provide accurate and timely information to customers
- Work collaboratively with teams to resolve complex customer issues
- Meet or exceed performance metrics and quality standards
To succeed in this role, you should have:
- A Senior High School graduate or equivalent
- No active enrollment in any school
- With or without prior work experience
We offer a comprehensive benefits package, including:
- Full paid communication, culture, and product-specific training
- Exclusive discounts from partner establishments
- Mental Wellness Programs
- Career development programs, specialized courses, and language classes
- HMO, life insurance, leave conversion, and many more
The estimated salary range is based on the location (Cebu City) and industry standards. We offer competitive compensation packages to attract and retain top talent.
About UsWe are Concentrix, a leading technology company that delivers innovative solutions to clients across various industries. Our mission is to challenge conventions, deliver outcomes unimagined, and innovate solutions that go beyond WOW.
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