Operations Business Manager

7 days ago

Taguig, National Capital Region, Philippines beBeeBusiness Full time $28,800 - $33,600
Business Operations Manager

This role focuses on conducting operational audits by making follow-up calls to customers and understanding their concerns. The primary goal is to prepare and present quality reports of audit findings and recommendations to senior management.

A key responsibility involves identifying risk indicators for assigned audit areas and maintaining documentation for risk assessment and management processes. Additionally, this position requires performing audit-related investigations as directed by the manager, evaluating and revising internal controls and operational policies/procedures, and ensuring past audit recommendations are implemented in the current audit process.

The successful candidate will also be responsible for assisting management in developing an annual audit plan. This includes collaborating with departments such as logistics, marketing, and corporate teams to support business administration activities and objectives set by the team leader.

Main Responsibilities:

  • Execute operations audit by making follow-up calls to customers and understanding concerns.
  • Prepare and present quality reports of audit findings and recommendations to senior management.
  • Identify key risk indicators for assigned audit areas.
  • Maintain documentation for risk assessment and management processes.
  • Perform audit-related investigations as directed by the manager.
  • Evaluate and revise internal controls and operational policies/procedures.
  • Ensure past audit recommendations are implemented in the current audit process.
  • Assist management in developing an annual audit plan.

Secondary Responsibilities:

  • Deliver a professional service experience to customers over the phone by following approved guidelines.
  • Verify, schedule, and confirm order details.
  • Complete daily tasks assigned by the manager (e.g., number of calls, emails, admin reports).
  • Collaborate with other departments to support business administration activities and objectives.
  • Regularly examine data reports to identify and resolve errors.
  • Maintain databases and perform updates to ensure accuracy.
  • Create business reports that provide insight into key data points and communicate results to management.
  • Upsell products by offering additional services to customers.

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