Level 2 IT Support Engineer

2 weeks ago

Manila, National Capital Region, Philippines Techno Global Team Full time ₱900,000 - ₱1,200,000 per year

Do you thrive in a fast-paced environment where you can make a real impact? If so, then we want to hear from you

As we continue to expand, we're looking for individuals with the right skills and qualifications who are also passionate about contributing to our unique culture.

YOU DESERVE THE BEST - Enjoy these Perks

  • Comprehensive day 1 HMO with 10K medical reimbursement

  • Additional HMO coverage for your family dental coverage

  • Free annual Flu vaccine

  • Continuous career development and certifications

  • Travel & training opportunity oversea

  • Regular awards and recognitions

  • Comprehensive life insurance

  • 24 Paid time offs (with Annual leave conversion)

  • Annual appraisal based on merits

  • Free daily meals (free breakfast on Mondays & free treats on Fridays)

  • Regular engaging company events & promotes work life balance

  • Accessible office sites - Eastwood

  • Employee referral programs

About the Role
As an IT Support Engineer Level 2, you'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

You'll work independently and collaboratively to troubleshoot complex IT issues, ensure timely resolution of tickets, and proactively monitor systems to prevent potential problems.

By joining this team, you'll work in a dynamic office environment that fosters continuous learning and professional growth. If you want to gain exposure to cutting-edge technologies and refine your technical expertise, this role is perfect for you.

Your Key Responsibilities:

  • Incident Management and Ticket Resolutions

    • Address issues and service requests that relates to all technology that includes: workstations, servers, tablets, printers, phones, networks, vendor specific hardware, software, and general administration tasks

  • Monitoring and Management of System Alerts

    • Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

  • Communication with customers

  • Documentation and knowledge sharing

What you'll bring in:

  • Proven experience as an IT Support Engineer or similar technical support role for more than 3 years.

  • Familiarity with IT monitoring tools and incident management systems.

  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.

  • Strong problem-solving and decision-making skills.

  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations

  • Amenable to work on site: MDC, Eastwood Quezon City

  • Multiple shifts available: day or night shift

Ready to join a winning team?

At Techno Global Team, you'll be working alongside a supportive team in a fast-paced, growth-oriented environment. We offer competitive compensation and benefits, plus the chance to make a real difference for our clients.

Eastwood, Quezon City is a vibrant location with plenty to offer. If you're looking for a dynamic career opportunity with a great company culture, this is the perfect role for you

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