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Packaging Deployment Engineer

1 week ago

Manila, National Capital Region, Philippines Wimmer Solutions Full time

As a seasoned Packaging Deployment Engineer, you will play a vital role in creating and deploying complex scripted packages for Wimmer Solutions' diverse customer base. Your expertise will be instrumental in ensuring seamless integration and deployment of applications across various industries.

Responsibilities:
  • Packaging and Deployment:Create software packages based on customer requests, utilizing our in-house platform and industry-leading tools.
  • Testing and Quality Assurance:Thoroughly test packages and document the process, identifying areas for improvement and ensuring quality standards are met.
  • Customer Engagement:Collaborate with global customers to provide troubleshooting, guidance, and support, fostering strong relationships and delivering exceptional customer service.
  • Troubleshooting and Resolution:Efficiently resolve customer-related software and operating system issues, minimizing downtime and ensuring business continuity.
  • Documentation and Reporting:Maintain detailed records of updates and processes, providing transparency and ease of reference for stakeholders.
  • Team Collaboration:Work closely with team members on complex issues and escalations, leveraging collective expertise to achieve common goals.
  • Time Management and Prioritization:Prioritize and manage workload independently, meeting deadlines and exceeding customer expectations.
Requirements:
  • Software Packaging Tools:Proficiency in tools like Orca, MSI, ODT, Transforms, PowerShell App Deploy Toolkit, Wise Script, and Admin Studio.
  • Scripting Languages:Experience with scripting languages such as PowerShell, AutoIt, Visual Basic, and Batch.
  • Endpoint Management: Familiarity with deployment tools like SCCM, Intune, Azure, Endpoint Central, and Ivanti.
  • Configuration and Customization:Strong understanding of endpoint configuration and customization.
  • Software Updates:Knowledge of software update and third-party patching.
  • OSD and Drivers:Experience with OSD, drivers, and task sequences.
  • Problem-Solving and Troubleshooting:Excellent problem-solving and troubleshooting abilities.
  • Attention to Detail:Meticulous attention to detail and ability to work independently.
  • Communication and Collaboration:Strong communication and collaboration skills.
  • Time Management and Customer Support:Ability to work under pressure and meet customer deadlines, prioritizing tasks and managing workload efficiently, and providing high-level customer support.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about software packaging and deployment, please submit your application.