Global User Experience Ambassador

1 day ago

Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱50,000 - ₱70,000

Join Our Dynamic Team

We are seeking a highly skilled and dynamic customer experience professional to join our team who will play a key role in adhering to customer inquiries based on urgency and complexity. This individual will actively engage with new customers to facilitate their onboarding process and offer comprehensive solutions to their queries.

  • Support customers via direct chat with users or phone, ensuring timely responses to all messages within the agreed Service Level Agreement (SLA).
  • Follow all guidelines and protocols to approve and review campaigns efficiently, maintaining accuracy in data entry.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemails or missed chats within 24 hours, consistently providing an exceptional user experience.
  • Add 'Outreach to new customers and assist them in onboarding within the agreed SLA.
  • Respond promptly to resolve customer queries in a holistic manner, utilizing effective communication skills.
  • Utilize the Customer Relationship Management (CRM) tool to maintain diligent notes and add context to customer data.
  • Perform other duties as assigned, demonstrating adaptability and a commitment to delivering an outstanding customer experience.
Key Competencies
  • Sound Decision Making: Make informed decisions that align with the best interests of our customers and the organization.
  • CRM/Account Management Experience: Familiarity with CRM tools to effectively manage customer interactions and data.
  • Reliability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Cultural Awareness: Understand cultural dynamics that may impact customer experiences.
  • Strong Communication Skills: Clearly communicate complex information, ensuring customers easily grasp solutions provided.
  • Problem Solving: Demonstrate a commitment to finding innovative solutions to challenges and delivering excellent customer experiences.
  • Initiative: Proactively seek ways to enhance the overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards customers, maintaining an upbeat and supportive attitude.
Requirements
  • Relevant Experience: Possess 1-2 years of customer service experience.
  • Conflict Resolution: Previous experience in resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Teamwork: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management: Strong time management skills to juggle multiple customer interactions and tasks simultaneously.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions and preventing errors.
The LaunchGood Vision

We believe Muslims can be a wellspring of solutions and have incredible values to share with the world. We're committed to creating a global community where ambitious projects thrive, and individuals from diverse backgrounds collaborate to drive positive change. Join us in revolutionizing the way we approach social and economic challenges, one project at a time.

  • User Experience Design Leader

    24 hours ago

    Antipolo City, Calabarzon, Philippines beBeeUXDesigner Full time ₱6,000,000 - ₱8,000,000

    Lead UX Designer PositionOur organization is seeking an experienced and skilled Lead UX Designer to drive the development of user-centric designs for our interactive gaming and entertainment platforms.This is a high-impact role where your work will directly shape the look, feel, and usability of products used by thousands of users every day. Your creativity...

  • Customer Experience Ambassador

    4 days ago

    Lucena City, Calabarzon, Philippines Globe Telecom Full time

    Join to apply for the Customer Experience Ambassador role at Globe Telecom.Job DescriptionResponsible for creating a positive and memorable experience for Globe customers by providing assistance, recommendations, and information on Globe products and services to meet their needs and resolve issues.Responsibilities include:Assisting customers in using digital...

  • Community Ambassador

    1 week ago

    Antipolo City, Calabarzon, Philippines TaskUs Full time $40,000 - $60,000 per year

    So what does a Community Ambassador really do? Think of yourself as someone who can be the next Face of TaskUs ensuring that everyone you encounter will have a good lasting impression. A Community Ambassador must exude energy, friendliness, intelligence, creativity and collaboration, so not everyone can qualify for this role. We make sure we get the best of...

  • Chief Social Media Ambassador

    17 hours ago

    Antipolo City, Calabarzon, Philippines beBeeDigital Full time ₱320,000 - ₱480,000

    We are seeking a visionary Digital Content Curator to lead our social media presence and engage our global audience.Main ResponsibilitiesContent Strategy & Creation:Develop a comprehensive content calendar that aligns with our brand voice and values.Curate and create high-quality, visually appealing content tailored to each platform.Sources trends, lifestyle...

  • Ambassador

    21 hours ago

    Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $50,000 - $70,000

    Job TitleWe are seeking a skilled and courteous Ambassador to serve as the first point of contact for our customers. As a member of our support team, you will be responsible for greeting customers in a welcoming manner, routing them to a team member, and providing assistance via video calls, chats, and other communication channels.You will work closely with...

  • Senior User Experience Designer

    20 hours ago

    Antipolo City, Calabarzon, Philippines beBeeUserExperience Full time ₱600,000 - ₱800,000

    Job DescriptionWe are seeking a skilled UI/UX Designer to join our team. The ideal candidate will have a strong understanding of user experience principles and be able to create visually appealing and user-friendly interfaces.The successful applicant will be responsible for gathering user requirements, illustrating design ideas, developing UI mockups, and...

  • Senior User Experience Specialist

    20 hours ago

    Antipolo City, Calabarzon, Philippines beBeeFintech Full time ₱40,000 - ₱70,000

    UI/UX Design RoleWe are seeking a skilled UI/UX Designer to join our team focused on developing innovative fintech solutions.Create user-centered interfaces that enhance the user experience for web applications through effective design principles.Cultivate a deep understanding of user needs and behaviors to inform product decisions.Collaborate with...

  • Immersive User Experience Designer

    1 day ago

    Antipolo City, Calabarzon, Philippines beBeeUserExperience Full time $80,000 - $120,000

    Lead UI/UX DesignerWe're seeking a talented UI/UX Designer to spearhead the design process for our cutting-edge products.The ideal candidate will have a strong portfolio showcasing their expertise in designing responsive interfaces, user flows, and prototypes.A key responsibility of this role will be to collaborate closely with developers to ensure the final...

  • Customer Experience Ambassador

    1 day ago

    Paranaque City, Calabarzon, Philippines beBeeAmbassador Full time ₱900,000 - ₱1,200,000

    Job Description">Customer Experience Ambassador">We are seeking a highly motivated and dedicated individual to join our team as a Customer Experience Ambassador. As a key member of our customer-facing team, you will play a vital role in providing exceptional service experiences for our clients.">Responsibilities:">Provide timely and effective responses to...

  • Lead User Experience Design Specialist

    20 hours ago

    Antipolo City, Calabarzon, Philippines beBeeUserExperience Full time $16,800 - $16,986

    Job Title: User Experience DesignerAt Personify Care, we are looking for a talented and passionate User Experience (UX) Designer to join our team. As a key member of our design team, you will be responsible for leading the end-to-end design process.Conduct user research and interviews to understand user needs and pain points.Translate concepts into user...