Ambassador

14 hours ago

Antipolo City, Calabarzon, Philippines beBeeCustomerSupport Full time $50,000 - $70,000
Job Title

We are seeking a skilled and courteous Ambassador to serve as the first point of contact for our customers. As a member of our support team, you will be responsible for greeting customers in a welcoming manner, routing them to a team member, and providing assistance via video calls, chats, and other communication channels.

You will work closely with managers and customer support representatives to ensure seamless customer experiences, including connecting customers with senior specialists, creating best practices for waiting room etiquette, and maintaining a positive and professional atmosphere.

Key responsibilities include educating customers on chat and zoom support functions, providing feedback to leadership to improve customer experience, and facilitating urgent escalations by working with managers and senior specialists.

To succeed in this role, you must have excellent communication skills, both written and verbal, as well as the ability to prioritize tasks, manage time effectively, and maintain a high level of professionalism in a fast-paced environment.

Additionally, you will need to be able to build lasting relationships with customers, work from home in a quiet and distraction-free space, and maintain reliable internet connectivity.

Requirements:

  • High school diploma or equivalent required
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role preferred
  • Knowledge of online calendars and scheduling software preferred
  • Experience handling high call volume and resolving customer issues preferred

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