Process Excellence Manager

7 days ago


Manila, National Capital Region, Philippines Sutherland Global Full time

Job Description

Sutherland Global is seeking a seasoned professional to join our team as a Senior Manager for Process Excellence. As a key member of our operations team, you will be responsible for leading and executing Lean Six Sigma initiatives across the enterprise.

Your primary objective will be to engage with senior leaders to identify business challenges, conduct fact-based analyses, and develop actionable recommendations to drive business impact through improvements in cost, customer experience, and demand management.

In this role, you will:

  • Lead and Execute Lean Six Sigma Initiatives: Develop and implement strategies to improve operational performance, reduce costs, and enhance customer satisfaction.
  • Mentor Project Managers: Provide guidance and support to project managers on Lean Six Sigma and general project management skills.
  • Drive Change Management: Act as a key driver for change within the business units aligned to supporting project execution and toll-gating.
  • Conduct In-Depth Analyses: Collect, analyze, and synthesize data to generate key insights for projects or Lean deployment strategies.
  • Presentation Development: Create presentations for senior management to facilitate discussions on project or program progress, results, and assistance needed from them.
  • Generate Insights: Utilize tools such as customer interviews, desk research, discussions with Lean experts, focus groups, and surveys to gain valuable insights.
  • Quantify Impact: Measure the financial, productivity, and customer experience impacts of projects.
  • Risk-Aware Culture: Promote a risk-aware culture and ensure efficient and effective risk and compliance management practices.
  • Team Leadership: Provide hands-on leadership to project managers and associates, building a strong team and developing their full potential.


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