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Customer Service and Quality Assurance Manager

1 week ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

Customer Service and Quality Assurance

TASQ Staffing Solutions is committed to delivering exceptional customer service and meeting the highest standards of quality.

About the Job

In this role, you will be responsible for managing a team of customer service representatives.

You will work closely with management to identify areas for improvement and develop strategies to enhance customer satisfaction.

This position requires strong leadership and communication skills, as well as the ability to motivate and inspire a team to deliver exceptional results.

Key Responsibilities

  • Team Management: Manage a team of customer service representatives.
  • Performance Management: Identify areas for improvement and develop strategies to enhance customer satisfaction.
  • Coaching and Development: Provide coaching and development opportunities to staff to ensure they have the necessary skills and knowledge to deliver exceptional results.

Benefits and Compensation

We offer a competitive salary and a range of benefits, including health insurance, retirement plans, and paid time off.