Senior Quality Assurance Operations Manager
1 week ago
Job Overview:
Neksjob is seeking a Senior Quality Assurance Operations Manager to oversee the quality of customer interactions across multiple channels.
This role involves monitoring and evaluating quality metrics, documenting performance issues, and providing actionable feedback to team members.
The ideal candidate will have advanced knowledge in quality assurance and experience leading quality assurance projects.
Key Responsibilities:
- Monitor and evaluate quality metrics for customer interactions
- Document performance issues and provide feedback to team members
- Lead quality assurance projects and initiatives
- Contribute to policy, process, and standard development
- Manage a mixed team of Specialists and Support staff
Qualifications:
- Advanced knowledge in quality assurance
- Experience leading quality assurance projects
- Strong communication, leadership, and problem-solving skills
- Ability to work onsite with a shifting schedule
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