Quality Assurance Leadership Expert

1 week ago


Taguig, National Capital Region, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we are seeking a highly skilled Quality Assurance Leadership Expert to oversee the quality of our customer interactions. This role is responsible for ensuring accuracy and adherence to quality standards across multiple channels.

Key Responsibilities:
  • Monitor and evaluate the quality of customer interactions, including telephone calls, emails, and chats.
  • Document performance issues and quality metrics for management review.
  • Provide actionable feedback and contribute to the formal coaching and training of team members.

The ideal candidate will have advanced knowledge and experience in quality assurance, with a strong understanding of customer service standards. They will also possess excellent leadership and problem-solving skills.

We offer a dynamic work environment and opportunities for professional growth and development.



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