Dedicated Customer Advocate

23 hours ago

Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time $15,000 - $30,000
Customer Experience Role

We are seeking a highly skilled Customer Experience professional to join our team. This is an exciting opportunity to make a meaningful impact on customers' lives and contribute to the growth of our global platform.

Key Responsibilities:
  • Support customers via direct chat or phone, providing timely and effective solutions to their queries.
  • Respond to all messages within Service Level Agreement (SLA) parameters.
  • Maintain detailed customer records using our CRM software.
  • Collaborate with colleagues to ensure seamless communication and resolve complex customer issues.
  • Prioritize responses to tickets based on urgency, complexity, and level of support required.
Core Competencies:
  • Great decision-making skills and judgment: Make sound decisions that benefit customers and the company.
  • Experience with CRM/account management software: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependable: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Aware of Muslim community nuances/challenges: Understand cultural and community dynamics affecting customers' experiences.
  • Strong communication skills: Communicate complex information in a user-friendly manner, ensuring customers grasp solutions easily.
  • Problem solver: Demonstrate commitment to finding innovative solutions and delivering excellent customer experiences.
  • Ownership: Proactively seek ways to enhance overall user experience and improve internal processes.
  • Empathy: Show strong empathy towards users, maintaining an upbeat and supportive attitude.
Requirements:
  • Relevant Experience: 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in resolving customer disputes while maintaining positive relationships.
  • Team Player: Collaborative mindset with ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management Abilities: Strong time management skills to juggle multiple customer interactions and tasks simultaneously.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions and preventing errors.

  • Dedicated Customer Service Advocate

    4 hours ago

    Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱16,000 - ₱27,000

    Customer Service Representative Job OverviewWe are seeking a dedicated professional to serve as the main point of contact for customers, handling inbound calls and support tickets related to tracking, delivery updates, and other logistics inquiries.

  • Dedicated Customer Experience Advocate

    21 hours ago

    Mandaue City, Central Visayas, Philippines beBeeProfessional Full time ₱100,000 - ₱120,000

    Customer Service RepresentativeAt our organization, we strive to deliver exceptional customer experiences that drive business growth. To achieve this goal, we are seeking a skilled Customer Service Representative to support a diverse range of customer service initiatives.This role offers the opportunity to contribute to high-impact projects with some of the...

  • Dedicated Customer Experience Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱450,000 - ₱750,000

    Customer Service CoordinatorWe are seeking a dedicated and professional individual to fill the role of Customer Service Coordinator. In this position, you will provide exceptional service to customers involved in motor vehicle accidents, ensuring smooth coordination of bookings, customer updates, towing, and vehicle repairs.

  • Customer Experience Advocate

    1 day ago

    Cebu City, Central Visayas, Philippines beBeeExperience Full time ₱45,000 - ₱50,000

    Customer Experience SpecialistWe are seeking a Customer Experience Specialist to join our team. As a key member of our customer service team, you will play a pivotal role in providing the highest calibre customer service across various channels.This is an exciting opportunity for someone who is passionate about creating amazing experiences for customers and...

  • Dedicated Customer Support Representative

    3 hours ago

    Mandaue City, Central Visayas, Philippines beBeeSupport Full time $36,000 - $42,000

    Customer Support SpecialistWe are seeking a dedicated and professional individual to provide exceptional customer support via chat, email or phone.This role involves handling inquiries related to product information, order tracking, returns and account concerns in a timely and efficient manner.The ideal candidate will utilize Gorgias and Shopify to manage...

  • Dedicated Customer Experience Specialist

    1 day ago

    Mandaue City, Central Visayas, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    **Job Title:** Customer Service RepresentativeAs a key member of our team, you will be responsible for providing exceptional customer service to our clients. Your role will involve handling inbound and outbound calls, resolving customer issues through first-call resolution strategies, researching and coordinating with internal departments to resolve...

  • Senior Customer Advocate

    1 week ago

    Tacloban City, Eastern Visayas, Philippines Boldrimpact Full time

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Senior Customer Advocate

    1 week ago

    Tacloban City, Eastern Visayas, Philippines Boldr Full time $40,000 - $60,000 per year

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.We are a global team, united by our desire to connect diverse people with common values for boldr impact.We employ just over a thousand team members across five...

  • Customer Success Strategist

    24 hours ago

    Mandaue City, Central Visayas, Philippines beBeeRepresentative Full time $60,000 - $80,000

    Unlock Your Sales PotentialJob DescriptionWe are seeking a highly skilled and motivated Customer Advocate Representative to join our team. As a Customer Advocate, you will be responsible for driving revenue through live chat interactions, identifying buying signals, delivering persuasive product insights, and converting interest into...

  • Healthcare Patient Advocate

    21 hours ago

    Iloilo City, Western Visayas, Philippines beBeeAdvocate Full time $48,000 - $63,000

    Job DescriptionWe are seeking a dedicated patient advocate to help patients navigate the complexities of the healthcare system.The ideal candidate will be responsible for enrolling patients in aid programs, managing post-enrollment work, reviewing enrollments for accuracy, escalating and appealing denials, ordering and receiving medications, coordinating...