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Customer Experience Representative

1 week ago

Manila, National Capital Region, Philippines API Delevan, Inc. Full time
About the Role

As a Customer Care Advocate I, you will serve as the primary point of contact for customers seeking information about orders, quotes, and product inquiries. Your role will be crucial in ensuring a seamless customer experience through expertise, ownership, accountability, and responsiveness.

You will receive general training on all products and processes to effectively manage customer interactions. The ideal candidate will possess strong communication and interpersonal skills, with a willingness to learn and adapt to new situations.

Key Responsibilities
  • Build strong customer relationships through effective communication and problem-solving.
  • Dedicate time to understanding customer needs and providing solutions that meet their expectations.
  • Work closely with internal teams to ensure timely order management and shipment resolution.
  • Participate in training initiatives within the department to stay up-to-date on industry knowledge.
Leadership Competencies
  • Customer Focus: Prioritize customer needs and deliver solutions that meet their expectations.
  • Action Oriented: Take initiative to resolve customer issues efficiently and effectively.
  • Plans & Aligns: Plan and prioritize work to meet commitments aligned with organizational goals.