Training and Support Professional

2 days ago

Marikina City, National Capital Region, Philippines beBeeProfessional Full time ₱900,000 - ₱1,200,000

Job Overview

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The Training and Support Specialist is responsible for leading new hire training programs, enabling operational excellence through continuous learning and development.

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  • Conduct upskilling sessions for Specialists and Team Leaders to ensure alignment with performance standards and business objectives.\
  • Closely collaborate with cross-functional teams to implement continuous improvement initiatives that enhance team productivity and elevate the overall client experience.\
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Duties and Responsibilities\

Key responsibilities include:

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  • \
  • New hire orientation, process and product training, and guiding employees through onboarding, skill enhancement, and transitioning to independent work.\
  • Designing, delivering, and continuously improving training programs, including advanced training for career advancement, leadership roles, and communication skills to reduce barriers for non-native speakers.\
  • Developing, updating, and refining engaging training materials, ensuring clarity, accuracy, and alignment with assessed training needs.\
  • Providing real-time feedback, personalized coaching, and technical support to employees, including team leads progressing through leadership levels.\
  • Supporting employees during transitions, addressing specific challenges, and facilitating exit processes for those not completing onboarding.\
  • Serving as a backup and supporting team operations when needed.\
  • Taking phone time hours as part of training activities to stay updated and aligned with processes.\
  • Monitoring training and QA effectiveness, analyzing insights, and recommending program enhancements to align with organizational goals.\
  • Coordinating with stakeholders to ensure efficient processes, including MRM pairings and comprehensive QA systems.\
  • Collaborating on developing and implementing improved QA processes to drive training and performance outcomes.\
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Requirements\

To succeed in this role, you will need:

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  • \
  • At least 2 years of training experience, preferably in lead gen, sales, technical support or customer support.\
  • Excellent communication and coaching skills.\
  • Ability to create and deliver effective training sessions.\
  • Experience with CRM tools (Salesforce is a plus) and MS Office.\
  • Strong organizational, leadership, and time-management skills.\
  • Flexible and adaptable to changing priorities and schedules.\
  • Self-motivated, proactive, and able to work independently or as part of a team.\
  • Reliable internet connection with a backup connection.\
  • Dedicated, quiet workspace suitable for virtual training.\
  • Willingness to work on a graveyard shift.\
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We're Looking For Someone Who Is\
  • \
  • Proactive, adaptable and flexible.\
  • Highly professional.\
  • Willing to go the extra mile to achieve desired outcomes.\
  • Highly collaborative.\
  • Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes.\

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