Dedicated Customer Service Professional Wanted

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomer Full time ₱50,000 - ₱100,000

Delivering Exceptional Customer Experiences

MCI is a leading provider of tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking a highly motivated Call Center Associate who is passionate about delivering exceptional customer service across multiple communication channels including phone, email, and chat. In this role, you'll support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both English and Spanish.

If you're empathetic, responsive, and thrive in a fast-paced environment, this is your opportunity to grow with a team that values your skills and dedication.

Key Responsibilities:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Respond to customer inquiries via phone, email, and chat.
  • Understand customer needs and provide accurate, timely solutions.
  • Research internal systems to resolve issues and coordinate with other departments as needed.
  • Follow client-specific processes, scripts, and compliance protocols.
  • Use technology platforms to manage accounts and document interactions.
  • Escalate unresolved concerns to the appropriate team or supervisor.
  • Ensure first-contact resolution through effective problem-solving.
  • Stay current with training materials, system updates, and product knowledge.
  • Maintain confidentiality and protect customer data.
  • Meet attendance, schedule, and performance expectations.
  • Support additional duties as needed to meet business objectives.
Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Fluent in Spanish and English (spoken and written).
  • Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
  • Typing speed of 40+ WPM with 95% accuracy.
  • Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
  • Strong written and verbal communication skills.
  • Familiarity with Windows PC applications and ability to learn new systems.
  • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
  • Experience with CRM platforms is a plus.
  • Strong problem-solving, conflict resolution, and negotiation skills.
  • Ability to multitask, self-manage, and adapt to change.
  • Reliable with consistent attendance and punctuality.
  • Flexibility to work shifts, including weekends and holidays.
  • Team-oriented with excellent interpersonal skills.
Benefits:
  • HMO Coverage plus a dependent: ₱100,000 coverage for rank & file and ₱120,000 coverage for supervisors/managers.
  • Dental Coverage: in-house dental assistance worth ₱5,000, giving you easier access to quality care.
  • Free meal during training.
  • Career growth and learning opportunities.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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