Dedicated Customer Service Representative Wanted

3 days ago

Cebu City, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000
Job Opportunity

We are seeking highly skilled professionals to join our team as Remote Customer Service Representatives. This is a fantastic opportunity to work in a dynamic environment, supporting a range of customer service initiatives for various clients.

The successful candidate will be responsible for handling inbound and outbound calls professionally and efficiently, resolving customer issues on the first call through effective problem-solving. They will also research and retrieve information across systems to support customer needs, accurately document interactions, and process claims.

We are looking for motivated individuals who possess excellent communication skills, strong command of the English language, and prior call center experience. The ideal candidate will have a high-speed internet connection, an appropriate quiet work environment, and the ability to multitask effectively.

To be considered for this position, candidates must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Key Responsibilities

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
Candidate Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Strong command of the English language
  • Typing speed of 20+ WPM

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