
Home-Based Call Center Representative
3 hours ago
Job Summary:
We are seeking a professional call center agent to work from home. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service.
Key Responsibilities:
- Handle inbound calls and emails in a prompt and courteous manner.
- Resolve customer complaints and concerns efficiently.
- Work collaboratively with internal teams to ensure seamless order processing and delivery.
- Elevate customer feedback as necessary.
- Identify new business opportunities through lead follow-up and research.
- Meet with potential clients to understand their needs and provide tailored solutions.
- Manage the sales process to close new business deals.
- Nurture relationships with existing clients to drive repeat business.
- Achieve or exceed activity and revenue targets.
Requirements:
- Minimum 6 months experience in a call center environment.
- Proficiency in English language skills (spoken and written).
- Possession of own computer, Microsoft Office suite, phone, and reliable internet connection.
- Excellent computer and typing skills.
- Strong interpersonal and communication skills.
- Organized and detail-oriented individual.
- Ability to learn and adapt quickly.
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