Call Center Development Specialist

21 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeTrainer Full time ₱18,000 - ₱23,000
Job Title: Call Center TrainerDescription:

This role entails developing and delivering effective training programs for call center representatives. As a Call Center Trainer, you will be responsible for creating engaging and informative content to enhance the skills and knowledge of our team members.

Key Responsibilities Include:

  • Conducting comprehensive training sessions on product knowledge, customer service, and sales techniques.
  • Developing and implementing training plans that meet business objectives and operational goals.
  • Collaborating with cross-functional teams to ensure seamless integration of training programs.
  • Evaluating the effectiveness of training materials and providing feedback for improvement.
  • Providing coaching and mentoring to trainees to enhance their performance and career growth.

Requirements:

Qualifications:
  • Proven experience in training and development, preferably in the call center industry.
  • Excellent communication and interpersonal skills.
  • Ability to analyze problems and develop creative solutions.
  • Strong leadership and team management skills.
  • Knowledge of adult learning principles and training methodologies.
  • Experience with instructional design and delivery is an asset.
Benefits:

We offer a competitive compensation package, including:

  • A base salary plus bonus structure.
  • Comprehensive benefits, including health insurance and retirement plan.
  • Opportunities for professional growth and advancement.
  • A dynamic and supportive work environment.
About Us:

Our company is committed to providing exceptional customer service and delivering high-quality training programs. We are dedicated to building a team of professionals who share our passion for excellence and innovation.

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