Documentation Specialist

22 hours ago


Bacoor, Calabarzon, Philippines beBeeTechnical Full time ₱590,000 - ₱730,000

We are seeking a skilled Technical Writer to create, maintain, and update online knowledge base articles, user guides, and tutorials for customers.

  • Create online documentation for customers, including knowledge base articles, user guides, and tutorials.
  • Develop and maintain internal support documentation, including standard operating procedures (SOPs) and troubleshooting guides.
  • Collaborate with cross-functional teams to gather information on new features, updates, and workflows.
  • Translate technical concepts into clear, concise, and easy-to-understand content for non-technical audiences.

Key Requirements:

  • Strong understanding of Knowledge Management principles.
  • Content design and enablement expertise.
  • Proven experience in technical writing, content creation, or documentation (preferably within a SaaS environment).
  • Strong written communication skills with exceptional attention to detail.
  • Ability to understand complex software features and explain them in plain language.

Nice-to-Haves:

  • Familiarity with bug tracking tools.
  • Knowledge of basic SQL for data verification.
  • Understanding of API testing concepts.

Why This Role Matters

This role will play a vital part in shaping our customer's experience and ensuring they have the necessary information to succeed. If you're passionate about creating engaging content and collaborating with cross-functional teams, we'd love to hear from you.



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