Remote Customer Service Specialist
2 days ago
Overview
We are seeking skilled Customer Service Representatives to join our remote team. This role involves providing exceptional customer support during night shifts.
- Provide timely and accurate responses to customer inquiries via phone, email, and chat.
- Troubleshoot and resolve customer issues efficiently, ensuring minimal disruption to their experience.
- Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Document customer interactions and issue resolutions in our CRM system.
- Conduct follow-up communications to ensure customer issues are resolved and satisfaction is achieved.
- Collect and relay customer feedback to relevant departments for continuous improvement.
Requirements
- Prior experience in a customer service role, preferably in a remote or night shift setting.
- Experience with CRM software and customer support tools.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
Benefits
This position offers the flexibility of remote work, making it ideal for candidates who excel in a virtual work environment.
Work Conditions
Shift: Night shift hours to cater to our global customer base.
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