Real-Time Data Analyst

2 days ago

Iloilo City, Western Visayas, Philippines beBeeDataDriven Full time ₱400,000 - ₱800,000
Real-Time Data Analyst

This is a highly sought-after position that requires an individual with analytical skills to review information, analyze data, and make appropriate recommendations for improvement.

The primary role is to manage and/or balance service levels across all internal and external locations, lines of business, and products according to any contractual agreements and internal goals.

Key Responsibilities:
  • Update and process data for real-time performance analysis.
  • Manage and monitor the queue for the Operations account against the attainment of passing service levels.
  • Escalate relevant information on account performance to Management and ensure proper documentation on major incidents.
Requirements:
  • Must be able to commit to your work schedule, be punctual, and be accountable for your actions.
  • Remain engaged and responsive to all internal communications.
  • Self-reliant with an information seeker mindset.
  • Keen problem solver with the ability to think on your feet.

The ideal candidate will have strong analytical skills, excellent communication skills, and the ability to work effectively in fast-paced situations.

Knowledge and Qualifications:

Must possess knowledge or relevant experience in real-time analytics.

Must be able to summarize, visualize, and present data with the knowledge of key call center metrics.

High school diploma or equivalent with a minimum of 1 year of WFM or related experience.

Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing.

Availability:

Full-Time position with weekdays, weekends, and nighttime availability.

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