IT Knowledge Manager

1 week ago

Biñan, Calabarzon, Philippines beBeeGovernance Full time $90,000 - $110,000
Job Title: Information Governance Specialist

This role is responsible for overseeing the entire IT knowledge management lifecycle, from creation to storage, organization, distribution, and utilization.

  • Key Responsibilities:
  • Define and implement a knowledge management strategy that aligns with ITIL v4 and KCS v6 principles.
  • Act as the process owner for knowledge management, ensuring adherence to governance and standards for quality, consistency, and accessibility of knowledge articles.
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Stay abreast of new technologies and industry best practices in knowledge management, including AI and document automation, to drive continuous innovation.
  • Content Management & Quality Assurance:
  • Oversee the acquisition, creation, storage, organization, distribution, and utilization of knowledge articles.
  • Ensure knowledge articles are accurate, timely, relevant, and consistent in language and structure.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
  • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective.
  • Knowledge Sharing & Cultural Enablement:
  • Foster a proactive knowledge-sharing culture across all IT teams, reducing silos and promoting open information exchange.
  • Guide and train team members on KCS practices, emphasizing knowledge creation as a by-product of problem-solving (Solve Loop) and continuous improvement (Evolve Loop).
  • Implement strategies to encourage employee engagement and contribution to the knowledge base.
  • Facilitate the capture of tacit and implicit knowledge from experienced IT staff.

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