IT Knowledge Strategist

1 week ago

Biñan, Calabarzon, Philippines beBeeKnowledge Full time ₱1,700 - ₱2,200
Job Title:

Knowledge Manager

About the Role:

The organization is seeking an experienced Knowledge Manager to lead and manage the knowledge management function. The successful candidate will be responsible for defining, implementing, and continuously improving the IT knowledge management strategy and processes, aligning with industry best practices.

Responsibilities:
  • Develop and manage the knowledge management framework, including policies, procedures, and guidelines for content creation, review, and lifecycle management.
  • Oversee the entire knowledge article lifecycle, from acquisition and creation to storage, organization, distribution, and utilization.
  • Provide expert feedback on the technicalities of grammar, syntax, punctuation, and overall English language quality of knowledge content.
  • Critically review content from a hands-on IT support, infrastructure, and systems administration perspective.
Requirements:
  • Minimum 3+ years of progressive experience in IT Service Management, with a significant portion dedicated to Knowledge Management leadership roles.
  • At least 3+ years of hands-on experience as a Systems Administrator, IT Support Specialist, or similar frontline IT operational role.
  • Proven experience in implementing and administering Knowledge-Centered Service (KCS) methodology within an ITSM framework.
  • Demonstrated experience in technical writing, editing, and content quality assurance.
Skills & Competencies:
  • Technical Acumen: In-depth knowledge of operating systems, hardware, networking, and IT security concepts.
  • Linguistic Proficiency: Exceptional command of the English language, including advanced grammar, syntax, punctuation, and style.
  • Process & Methodologies: Expert-level understanding and practical application of ITIL v4 and KCS 6 principles and practices.
  • Communication & Collaboration: Excellent written and verbal communication skills, with the ability to engage, influence, and build strong relationships with technical teams, business stakeholders, and leadership.

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