Senior Technical Service Representative
4 days ago
We are seeking a highly skilled Advanced Technical Support Expert to join our team.
This individual will be responsible for resolving complex technical issues and providing effective solutions.
The ideal candidate will have excellent technical troubleshooting skills, strong verbal communication skills, and the ability to work well under pressure.
This role requires a strong understanding of IT products and technologies, as well as experience in a call center environment.
- Provide coaching and training to support professionals in technical skills, customer service, and applicable process.
- Participate in activities designed to improve customer satisfaction and business performance.
- Ensure service delivered to our customers meets contractual KPIs.
- Bachelor's degree or proven related experience in a technical support role.
- Minimum 2 years of experience in an advanced technical role.
- Prior experience providing written and verbal support in a call center environment.
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