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Crisis Manager Position

2 weeks ago

Manila, National Capital Region, Philippines Ascendion Full time

About the Role

We are looking for an experienced IT Service Resolution Lead who can lead our incident management team. The successful candidate will have a strong background in ITIL-ITSM and be able to communicate complex technical information to non-technical stakeholders.

Key Responsibilities

  • Manage incident response and resolution processes
  • Collaborate with cross-functional teams to identify root causes of incidents
  • Develop and maintain knowledge management systems to ensure efficient incident resolution
  • Communicate effectively with stakeholders/users via email notifications

Requirements

  1. At least 5 years experience in incident management
  2. Knowledgeable in Change Management
  3. Experience in handling P1/Crisis calls and Incident Management
  4. Strong communication skills
  5. ITIL-ITSM certification
  6. Flexibility to work in a hybrid setup (2 days WFH & 3 days onsite)
  7. Adaptability to shifting schedules