Communications Manager

1 week ago

Manila, National Capital Region, Philippines iQor Full time

iQor National Capital Region, Philippines

Communications Manager

As the Internal Communications Manager, you will lead the development and execution of iQor's global internal communications initiatives, ensuring consistent, impactful messaging across all channels. This role demands a self-starter with exceptional English language proficiency and a strong command of writing, editing, and storytelling. As part of the Global Administrative Services team, this individual will ensure consistent and impactful messaging that aligns with iQor's mission, values, and strategy. The successful candidate will work autonomously to manage complex projects, collaborate across departments, and drive innovative communication strategies aligned with iQor's mission and values.

The Internal Communications Manager will also work closely with iQor's external Marketing and Communications team to coordinate company-wide marketing strategy and the shared creative services to leverage their expertise in producing high-quality graphics, videos, and related media assets.

The ideal candidate will bring extensive experience in internal and crisis communications, employee engagement campaigns, and branding — all executed with minimal supervision.

Responsibilities:

  1. Internal Communications Strategy and Execution: Develop and implement a comprehensive internal communications strategy to enhance global employee engagement and alignment with iQor's mission and values.
  2. Independently create, edit, and distribute high-quality communication materials and internal communications content, including organizational announcements, handbooks, newsletters, intranet updates, video scripts, presentations, banners, and more.
  3. Collaborate with stakeholders across departments to gather information and ensure consistency in messaging; collaborate with the Marketing and Communications team to align messaging for campaigns that cross internal and external audiences.
  4. Employee Engagement Campaigns: Lead and execute recurring campaigns (e.g., iQorian Values Week, Mental Health Awareness Month, and Customer Service Week) to foster employee connection and engagement.
  5. Partner with shared creative services to produce visually engaging materials, such as graphics, videos, and branded templates, tailored for internal use.
  6. Crisis Communications: Craft and execute clear, empathetic, and timely crisis communication plans during incidents such as natural disasters, IT outages, or health emergencies.
  7. Collaborate with senior leadership, the Marketing and Communications team, and creative services to ensure seamless, cross-platform messaging.
  8. Develop and manage SOPs for incident response and escalation protocols.
  9. Branding and Content Creation: Ensure all internal communications reflect iQor's brand voice, values, and global identity.
  10. Oversee the creation of branded templates, infographics, and multimedia content with support from shared creative services.
  11. Organizational Announcements and Updates: Independently draft, manage approvals, and distribute organizational announcements, including leadership changes, policy updates, and major milestones. Tailor communications for global and regional audiences to ensure relevance and clarity.
  12. Measurement and Continuous Improvement: Develop metrics to assess the effectiveness of internal communication strategies, using data insights to refine approaches and improve engagement. Provide regular reporting to leadership on communication impact and employee engagement outcomes.

Required Experience:

  • 5+ years of experience in internal communications, corporate communications, or a related field, with demonstrated ability to work independently and lead initiatives.
  • Exceptional English language proficiency, including advanced writing, editing, and verbal communication skills; expert grammar, spelling, and punctuation; familiarity with AP Style.
  • Strong expertise in storytelling and adapting messaging to diverse audiences, ensuring alignment with iQor's brand voice, values, and audience needs.
  • Proven success in developing and executing internal communication campaigns that enhance employee engagement and deliver measurable results.
  • Proactive problem-solver with excellent organizational and project management skills.
  • Ability to manage deadline-driven projects with flexibility to shift priorities in a fast-paced environment while maintaining close attention to detail.
  • Experience managing communication platforms and tools such as intranet systems, content management platforms, and email distribution systems.

Preferred Experience:

  • Experience in crisis communications and change management.
  • Familiarity with tools like Microsoft Office, WordPress, collaboration platforms (e.g., Wrike, HubSpot), and design tools (e.g., Canva, Adobe Creative Suite).
  • Knowledge of employee engagement strategies and DEI-focused communication initiatives; knowledge of branding best practices and intranet content management.
  • Exceptional English Proficiency: Advanced skills in grammar, tone, and style for both written and verbal communications.
  • Autonomy and Initiative: Able to identify opportunities, prioritize tasks, and execute projects with minimal oversight.
  • Strategic Thinking: Proactively align communication strategies with organizational objectives.
  • Collaboration and Influence: Skilled at building relationships across teams, including Marketing, Communications, and creative services, and influencing stakeholders at all levels.
  • Attention to Detail: Ensures accuracy and consistency across all communications, even in fast-paced environments.

Compensation: The role offers a competitive salary and benefits package, commensurate with experience and skills.

Education Requirements: Bachelor's degree required, preferably in communications, marketing, public relations, or a related field.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Training

Industries

Outsourcing and Offshoring Consulting

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