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Salesforce System Administrator Lead

7 days ago

Manila, National Capital Region, Philippines Global Process Manager Inc. Full time
Key Job Functions

The Salesforce Technical Support Specialist will be responsible for:

  1. Managing and resolving support tickets using ServiceNow, ensuring timely and high-quality support to our users.
  2. Collaborating with the Super User team to provide seamless support and enhance the user experience.
  3. Maintaining the Salesforce platform, staying current with new features and releases to ensure optimal performance.
  4. Creating and updating documentation and user guides to enhance knowledge sharing and best practices.
  5. Ensuring accurate role hierarchies and sharing rules are in place, granting users access to the correct Salesforce features and data.
  6. Designing and implementing reports and Dashboards to meet business needs, driving data-driven decision-making.
  7. Monitoring system usage and user behavior, enforcing proper utilization of the platform and identifying areas for improvement.
  8. Training Super Users on new releases, functionality, and features to empower them to effectively use Salesforce tools.
  9. Continuously improving the support process and enhancing the overall user experience with Salesforce, contributing to continuous improvement initiatives.

This position requires strong technical skills, excellent communication abilities, and a customer-centric approach to deliver exceptional support services.