Customer Service Representative

MCI specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're looking for enthusiastic representatives to support a range of customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services all while delivering exceptional service. This is a fantastic opportunity to contribute to high-impact projects with some of the world's most iconic brands. Strong proficiency in English, both written and spoken, is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Multitasking and self-management skills
• Excellent interpersonal skills

At MCI, compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Benefits may vary by geography.

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Employee shuttle services
• Company retreats and off-site events

This job operates in a professional office environment and may require remote work depending on location. The employer reserves the right to revise this job description at any time. This description is not a contract for employment, and either party may terminate employment at any time, for any reason.

MCI embraces differences and believes diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment are based on merit and qualifications. MCI provides a work environment free from discrimination and treats all employees with dignity and respect. MCI will not discriminate on age, race, color, gender, religion, national origin, disability, or any other characteristic protected by law. Reasonable accommodations are available where required by law.

About us: We are dedicated to helping customers take on CX and DX challenges with industry-leading solutions.