Customer Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerExperience Full time ₱500,000 - ₱750,000
Job Title

We are seeking a skilled professional to join our team as a Customer Experience Associate II.

  • This role requires exceptional customer service skills, providing assistance to multi-state medical providers through phone inquiries related to workers compensation claims.
  • The ideal candidate will have a solid understanding of company computer systems, including StrataWare, CompIQ, and Call Track.
  • The Customer Experience Associate II will be responsible for managing calls efficiently, staying up-to-date with State rulings and regulations as they relate to Workers' Compensation.
  • Additionally, the successful candidate will perform administrative tasks such as managing faxes, resubmitting bills, updating spreadsheets, phone message retrieval, and e-mails within 24 hours.
  • The position also involves processing medical bills, coding, or data entry with 98% accuracy during phone downtime or as assigned.
  • The ideal candidate will be able to work in a team environment to achieve common goals.
  • A valid U.S. driver's license is not required for this position.

Required Qualifications:

  • Bachelor's degree in a healthcare or business-related field or equivalent experience.
  • Minimum one year of Customer Service experience (voice).
  • Ability to learn ICD-9/ICD-10 and CPT/HCOC coding.
  • Ability to use Microsoft Windows-based software.
  • Excellent oral and written English skills.
  • Ability to assess and document reconsideration issues based on caller's issue.

Preferred Qualifications:

  • Two years of experience in Workers' Compensation.
  • Two years of experience in a medical setting.
  • Six months of experience in Bill Review Department.

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