Customer Support Professional
7 days ago
We are seeking a skilled and experienced customer support agent to join our team. As a customer support agent, you will be responsible for providing exceptional service to customers via chat, email, or phone.
- You will respond to customer inquiries related to product information, order tracking, returns, and account concerns.
- You will use Gorgias and Shopify to manage tickets and provide fast, accurate support.
- You will stay informed on product updates and support practices to ensure a consistent customer experience.
Requirements
To be successful in this role, you will need:
- Excellent written and spoken English communication skills.
- At least 1 year of hands-on experience with both Shopify and Gorgias.
- Comfortable working independently and handling multiple conversations at once.
- Empathetic, patient, and reliable when addressing customer concerns.
- Team-oriented with a strong work ethic and attention to detail.
Benefits
As a valued member of our team, you can expect:
- Competitive pay with annual performance-based increases.
- Paid time off so you can rest and recharge.
- Health and dental insurance or a health stipend to make you feel your best.
- Holiday bonuses in appreciation of your hard work.
- Fully remote setup – work from anywhere you're comfortable.
- Opportunities to grow with us as we scale.
What You'll Need To Work From Home
- Your own computer or laptop (i5 processor or equivalent preferred).
- A stable internet connection (at least 15 Mbps upload/download speed).
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