Customer Support Professional

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeCustomerSupport Full time ₱540,000 - ₱740,000

This is a dynamic and exciting role where you will provide world-class customer support to our clients.

We are looking for an individual who is passionate about helping others, can think critically, and thrive in fast-paced environments.

Your responsibilities will include:

  • Responding to customer inquiries via phone, email, and chat platforms.
  • Clarifying customer needs, identifying the root cause of issues, and providing effective solutions.
  • Maintaining compliance with industry standards by ensuring customers are satisfied.
  • Contribution to writing excellent documentation for internal use and customer reference.
  • Escalating technical issues to our specialized support team.
Requirements

To be successful in this role, you will need to possess the following skills and qualifications:

  • Proficiency in English; proficiency in additional languages is an asset.
  • At least one year of experience in live chat customer support for software/SaaS platforms.
  • Able to translate complex technical ideas into clear, concise language for non-technical audiences.
  • Demonstrated critical thinking, communication, and problem-solving skills.
  • Ability to quickly learn new software platforms.
  • Self-motivated, positive attitude, and ability to adapt to a growing team.
  • Highly organized, able to manage multiple projects simultaneously.
  • Familiarity with chat and CRM platforms.

Benefits

We offer a range of benefits to our employees, including professional development opportunities, flexible work arrangements, and a collaborative work environment.

Ongoing Opportunities

We encourage our employees to continuously develop their skills and knowledge, and provide ongoing training and support to help them achieve their goals.

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