Deliver Exceptional Customer Experiences

2 days ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000
Job Title: Senior Customer Experience Representative

This role plays a key part in delivering outstanding customer service by collaborating closely with the Customer Experience Supervisor and a team of support agents.

The ideal candidate will bring a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints.

Responsibilities:
  • Manage customer emails and chats in a highly personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Champion customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute ideas on an ongoing basis to improve customer service efficiency and effectiveness.
  • Take full ownership of KPIs and consistently strive to meet or exceed targets with dedication and accountability.
  • Assist in filling and maintaining important trackers and reports.
Requirements:
  • Bachelor's degree required; post-secondary education preferred but not required.
  • Minimum of 3 years' experience in customer service, or a similar type of role.
  • Experience or knowledge of the e-commerce and/or retail space is highly preferred.
  • Ability to work well in a team environment.
  • Fluency in English written skills.
  • Ability to work under tight timelines.
  • Proven track record of meeting and/or exceeding KPIs.
Skills & Attributes:
  • Strong communication skills, with fluency in written English.
  • Excellent organizational and prioritization abilities.
  • Ability to work well in a team environment.
  • Comfortable working under tight timelines and in fast-paced settings.
  • Goal-driven, with a proven track record of meeting or exceeding KPIs.
  • Demonstrates patience, discipline, and a positive attitude.
  • Quick learner with the ability to adapt to new tools and processes.

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