Collection Operations Manager

4 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

About Best Careers and Opportunities

We are seeking an experienced Collection Operations Manager to lead our mortgage and condo collections team. This is a challenging opportunity for a seasoned professional to join our team and drive business growth while delivering exceptional customer service.

Job Summary:

The successful candidate will be responsible for managing a team of 15-20 agents handling inbound and outbound calls for early-stage delinquent customers. Key responsibilities include coaching and developing team members, monitoring interactions to ensure accuracy and compliance, and utilizing reporting to guide performance management.

Key Responsibilities:

  • Manage a team of collection agents handling mortgage and condo accounts
  • Coach and develop team members to meet customer financial needs and deliver best-in-class customer experience
  • Monitor interactions to ensure accuracy, compliance, and adherence to approved practices
  • Analyze reporting data to identify trends and areas for improvement, and make recommendations to senior management
  • Exercise judgment in making override decisions or recommending action to top-level management
  • Maintain accurate records and reports, and provide regular updates to stakeholders
  • Collaborate with business partners to achieve individual key performance indicators (KPIs) and maintain operational risk control and compliance

Requirements:

  • 2+ years of college completion
  • 2-4 years of contact center experience, preferably in collections operations
  • Minimum 2 years of work experience in team handling and leadership
  • Strong communication, interpersonal, and problem-solving skills
  • Ability to analyze data and make informed decisions

Estimated Salary Range: $60,000 - $80,000 per year, depending on experience and qualifications.



  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    At BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled Collection Operations Manager to lead our team in delivering exceptional customer experiences. As a key member of our operations team, you will be responsible for managing a team of 15-20 customer service representatives and overseeing the day-to-day activities of our collections...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Company OverviewBEST CAREERS AND OPPORTUNITIES is a dynamic and innovative company dedicated to delivering exceptional customer experiences. We are seeking a highly skilled and motivated Collection Operations Manager to join our team.SalaryThe estimated salary for this role is $80,000 - $120,000 per year, based on industry standards and market conditions.Job...


  • Quezon City, National Capital Region, Philippines ICrescere Services Corp Full time

    Job Title: Credit and Collections ManagerAt ICrescere Services Corp, we are seeking a highly skilled Credit and Collections Manager to oversee our credit granting process, manage customer accounts, and ensure timely collection of outstanding debts.Key Responsibilities:Manage the credit granting process, ensuring timely and accurate billings.Provide...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking a highly skilled and experienced Collections Team Leader to join our BEST CAREERS AND OPPORTUNITIES team. As a key member of our operations team, you will be responsible for managing a team of customer service representatives who handle inbound and outbound calls for early-stage delinquent customers. Your primary goal will be to...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Title: Collections TrainerAt BEST CAREERS AND OPPORTUNITIES, we are seeking a highly skilled and experienced Collections Trainer to join our team. As a Collections Trainer, you will be responsible for imparting process and pre-process training for banking operations, developing operations education materials, and preparing procedures and policies.Key...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    About Tasq Staffing SolutionsTasq Staffing Solutions is a leading provider of staffing solutions for various industries.Job Title: Collection SpecialistOverviewWe are seeking an experienced Collection Specialist to join our team. As a Collection Specialist, you will be responsible for managing and resolving collections accounts in a professional and timely...

  • Collections Specialist

    2 months ago


    Quezon City, National Capital Region, Philippines VCC Link Inc. Full time

    Key Responsibilities:- Minimum of 3 years work experience in Collections / Accounts Receivable / Order to Cash (OTC/O2C)Requirements:- In-depth knowledge of banking, billing procedures, and collection techniques- Proficiency in ERP systems- Ability to work in a dayshift scheduleAbout VCC Link Inc.:VCC Link Inc. is a reputable company seeking a skilled...


  • Quezon City, National Capital Region, Philippines TechoMania Full time

    Qualifications and Requirements• Bachelor Degree in Business Administration or any related field is required• 5-6 years of experience in Credit and Collection Supervisory roles• 3-5 years of experience in managing Accounts Receivable processes• Willingness to work on-site in a dynamic environmentAbout TechoManiaTechoMania is a progressive company...

  • Collection Specialist

    4 weeks ago


    Quezon City, National Capital Region, Philippines Your Go to Recruiter Full time

    About the RoleWe are seeking a highly skilled Collection Specialist to join our team at Your Go-to Recruiter. As a key member of our collection team, you will be responsible for managing accounts receivable and ensuring timely payment from clients.Job ResponsibilitiesAccount Management: Prepare statements of accounts, collect dispatches, negotiate...


  • Quezon City, National Capital Region, Philippines TASQ Staffing Solutions Full time

    About the RoleTASQ Staffing Solutions is seeking a seasoned Senior Collections Manager to lead our team at SM North EDSA, QC. This onsite position requires strong leadership and communication skills, as well as extensive experience in collections team management.What We OfferWe provide a competitive salary range of PHP 120,000 - PHP 180,000 per annum,...


  • Quezon City, National Capital Region, Philippines Grand Alliance Import Corporation Full time

    Job Description:At Grand Alliance Import Corporation, we are seeking a skilled Field Collection Specialist to join our team. As a key member of our operations, your primary responsibility will be to collect accounts receivables from clients and customers in a professional and timely manner. Main Responsibilities:Collect accounts receivables from clients and...


  • Quezon City, National Capital Region, Philippines Mustard Seed Systems Corporation Full time

    Job Title: Credit and Collections SpecialistJob Summary:Mustard Seed Systems Corporation is seeking a skilled Credit and Collections Specialist to join our team. The ideal candidate will have a strong background in accounting and finance, with experience in credit and collections.Key Responsibilities: Prepare customer statements of accounts and monthly...


  • Quezon City, National Capital Region, Philippines Mustard Seed Systems Corporation Full time

    Job Title: Senior Finance Professional for Credit and CollectionsAbout Us:Mustard Seed Systems Corporation is a dynamic organization seeking a skilled and experienced Credit and Collections Officer to join our team.Salary: PHP 40,000 - 60,000 per month depending on experience and qualifications.About the Role:We are looking for a professional with expertise...


  • Quezon City, National Capital Region, Philippines Tasq Staffing Solutions Full time

    Job Requirements:1. 1 year of QA Experience in the BPO industry is required for this role.2. Any Collections Experience will be considered as an advantage.3. The ideal candidate must have completed at least 2 years of college with no back subjects.What We Offer:Tasq Staffing Solutions is looking for a skilled Collection Management Professional to join our...


  • Quezon City, National Capital Region, Philippines GHS Inc. Full time

    **Job Title:** Credit & Collection Supervisor**About the Role:** We are seeking an experienced Credit and Collections Expert to join our team at GHS Inc. in Bulacan.Key Responsibilities:- Manage Accounts Receivable processesRequirements:- Bachelor Degree in Business Administration, Accountancy or related course- At least 5-6 years of experience as Credit and...


  • Quezon City, National Capital Region, Philippines TechoMania Full time

    Job SummaryTechoMania is seeking a seasoned Credit & Collection Supervisor to oversee our Accounts Receivable processes in Quezon City. The successful candidate will have a proven track record of managing credit and collection functions, with a strong background in business administration or accountancy.About the RoleThis is a full-time position that...


  • Quezon City, National Capital Region, Philippines Coolaire Consolidated Inc Full time

    Credit and Collection RoleWe are seeking a highly skilled Credit and Collection specialist to join our team at Coolaire Consolidated Inc. The ideal candidate will possess excellent organizational skills, attention to detail, and exceptional written and verbal communication skills.Job ResponsibilitiesRequest and pursue payment on delinquent accounts via...

  • Head of Collection

    1 month ago


    Makati City, National Capital Region, Philippines CSC Full time

    CSC Job Opportunity: Head of CollectionWe are seeking a highly skilled Head of Collection to lead our company-wide collection function. The ideal candidate will have a strong background in collections and experience in supervisory or managerial roles.Responsibilities:Manage end-to-end collections from early to late stages, including litigation.Lead the...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job Description- The scope of this role involves handling inbound calls for delinquent customers and managing service requests for mortgage, club, condo, and Latitude products.Key Responsibilities- Design and generate MIS reports according to business requirements.- Collect data from stakeholders in a timely manner.- Identify data discrepancies and report...


  • Quezon City, National Capital Region, Philippines Nityo Infotech Full time

    Job Overview:A exciting opportunity has arisen for a highly skilled Accounts Receivable Specialist to join our dynamic team at Nityo Infotech. As a key member of our finance department, you will be responsible for managing the end-to-end collections process, ensuring seamless communication with customers and stakeholders.About the Role:We are seeking an...