Professional Problem Solver and Automation Expert

1 day ago

Mabalacat, Central Luzon, Philippines beBeeTechnical Full time A$2,000 - A$25,000
Technical Support Professional

Pipereply is a rapidly growing SWaS company working exclusively with Australian solar and trade businesses.

We provide automated operations, streamlined customer communication, and integrated tools that power our business — all through a highly customised CRM platform built on Go High Level (GHL), enhanced with custom automations, API integrations, and AI assistants.

We're a remote-first team with a relaxed culture, but we maintain high standards and value long-term relationships with both clients and teammates.

About the Role

We're looking for a skilled Technical Support Professional with a developer's mindset.

You'll be the first line of technical support for our CRM and automation platform built on Go High Level. This involves troubleshooting workflow bugs, integration issues, form logic problems, and occasional edge-case scenarios that require real debugging skills.

At Pipereply, we value proactive problem-solvers who can think outside the box and operate with a high level of detail. Yes, we use AI, but we want people who know when AI is a tool, not a crutch.

Key Responsibilities

  • Provide hands-on technical support for Go High Level issues, including workflows, automations, integrations, and user-facing glitches
  • Investigate user-reported problems, trace logic across workflows, and pinpoint root causes with minimal direction
  • Configure, test, and refine automations, triggers, forms, and custom workflows
  • Collaborate with internal development and implementation teams to escalate bugs, recommend solutions, and contribute to fixes
  • Test and verify updates before release, proposing improvements, not just quick patches
  • Maintain internal documentation and contribute to a knowledge base for recurring issues and solutions
  • Suggest platform performance and user experience improvements based on real-world insights

Required Skills and Qualifications:

  • Solid hands-on experience with Go High Level (GHL) in a support, automation, or technical configuration role
  • Developer's mindset — able to debug, trace logic, read logs, and reverse-engineer automation failures
  • Basic programming skills (JavaScript, HTML/CSS, Python, or API usage) for advanced troubleshooting
  • Minimum 2 years in a technical support/helpdesk role, ideally in a SaaS, CRM, or automation-heavy environment
  • Comfortable working with APIs, JSON payloads, and integrations (Zapier/Make experience a plus)
  • Strong written communication skills for clear, text-based client communication
  • Self-starter who digs into problems without waiting for step-by-step instructions
  • Familiarity with Twilio, Google Workspace, Slack

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