Vietnamese Speaking Customer Service Specialist

1 week ago

Quezon City, National Capital Region, Philippines beBeeCustomerService Full time ₱90,000 - ₱120,000
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.

About the Role

This is an exciting opportunity for a motivated and results-driven professional to provide exceptional customer service and support to our clients.

  1. Provide timely and effective responses to customer inquiries, resolving issues in a professional and courteous manner.
  2. Utilize strong communication and problem-solving skills to handle complex customer concerns and find solutions that meet their needs.
  3. Collaborate with internal stakeholders to ensure seamless customer experience and resolve issues efficiently.
Key Responsibilities

The successful candidate will be responsible for:

  • Answering and responding to customer calls, emails, and chats in a timely and efficient manner.
  • Resolving customer complaints and issues in a professional and courteous manner.
  • Maintaining accurate records of customer interactions and updates in our CRM system.
  • Participating in ongoing training and development to enhance customer service skills and product knowledge.
Requirements

To be successful in this role, you will need:

  • A strong passion for delivering exceptional customer service and support.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
  • Strong problem-solving and analytical skills, with the ability to think critically and find creative solutions.
  • A high level of flexibility and adaptability, with the ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
Benefits

We offer a competitive compensation package, including:

  • A comprehensive benefits program, including medical, dental, and vision coverage.
  • A 401(k) retirement plan with employer match.
  • A generous paid time off policy, including vacation and sick leave.
Why Join Our Team?

We are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a member of our team, you can expect:

  • A collaborative and dynamic work environment, with opportunities to learn and grow from experienced colleagues.
  • A focus on employee well-being and engagement, with regular feedback and coaching sessions to support your success.
  • A commitment to diversity, equity, and inclusion, with opportunities to make a meaningful impact in our community.

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