Tech Support Specialist

3 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱500,000 - ₱1,000,000
Technical I Role Overview

We are seeking a skilled Technical I professional to join our team. As a Technical I, you will play a vital role in providing technical support and troubleshooting services to our global clients.

Your primary responsibility will be to interact with remote analysts via phone, email, instant message, etc. to understand their IT issues, then troubleshoot, diagnose and resolve these IT issues involving multiple systems.

You will also be responsible for logging tickets for each call with clear and concise documentation of all actions performed in near real-time. Additionally, you will maintain a CSAT score of 98% based on user feedback.

In this role, you will work closely with the IT team to identify recurring incidents and issues, and then lead the efforts within IT to determine the root cause(s), the mitigation to prevent reoccurrence, and ensure the mitigation is deployed globally. Your goal will be to continuously reduce the number of monthly tickets per Technical Support Analyst.

Required Skills & Qualifications
  • Excellent written and oral communication skills.
  • Experience working in a Shared Service Environment.
  • Comprehensive experience with Mac OS and Windows.
  • Efficiency in utilizing general office applications (MS office applications) and communication tools (Email Clients, Corporate Instant Messaging).
Benefits

This role offers an exciting opportunity to work in a dynamic and fast-paced environment. You will have the chance to work with a talented team of professionals who are passionate about delivering exceptional service to our clients.

You will also have access to ongoing training and development opportunities to help you grow in your career. In addition, you will enjoy a competitive salary and benefits package.

Others

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional service, we encourage you to apply.

Please note that this job description is not intended to be an exhaustive list of responsibilities or requirements. It is designed to provide a general overview of the role and its expectations.

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