Tech Support Specialist

2 days ago

Cainta, Calabarzon, Philippines beBeeSupport Full time $60,000 - $85,000

We're seeking an adept Tech Support Specialist to join our team.

About the Role:

This position plays a pivotal part in delivering top-notch technical support services to clients. Key responsibilities include:

  • Escalating complex issues to ensure timely resolutions.
  • Conducting thorough investigations to identify root causes.
  • Collaborating with internal teams for effective issue resolution.

Requirements:

To excel in this role, you should possess:

  • A strong background in customer service and technical problem-solving.
  • At least 3 years of experience in technical support, including handling escalations or advanced troubleshooting in a SaaS environment.
  • Proficiency in using Zendesk or similar ticketing and chat support systems.
  • Familiarity with database queries (SQL) for troubleshooting.

Ninja Perks and Benefits:

  • Competitive compensation package.
  • Adherence to government-mandated benefits.
  • Retirement Savings Program with Company Matching.
  • Life Insurance.
  • Paid time off and birthday leave.
  • Bonus and incentive plans.
  • Opportunities for skills training and personal and professional development.
  • Employee Referral Program.

What We Offer:

As a valued member of our team, you'll enjoy a supportive work environment, opportunities for growth, and a chance to make a real impact on our customers' lives.

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