Client Service Specialist

2 days ago

Caloocan City, National Capital Region, Philippines beBeeEcommerce Full time ₱1,500,000 - ₱2,000,000
Job Description:

The primary objective of this role is to provide exceptional client service and support as the main point of contact for clients. This involves ensuring clear and effective communication, managing account-related issues, and working proactively to prevent escalations.

Maintaining account health by monitoring key performance indicators and ensuring compliance with Amazon policies is also crucial in this position. Additionally, coordinating with internal teams to support client needs, handling day-to-day account administration, and providing periodic reports and insights to clients on account performance and potential improvements are essential responsibilities.

This role requires a proactive mindset, strong communication skills, and the ability to manage client relationships effectively. The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple client accounts simultaneously.

Required Skills and Qualifications:
  • Minimum 3 years of experience in account management, customer success, or client-facing roles.
  • Strong communication and problem-solving skills with the ability to handle account challenges.
  • Highly organized and detail-oriented with the ability to manage multiple client accounts simultaneously.
  • Experience working in a fast-paced environment with shifting priorities.
  • Ability to work independently while collaborating with remote teams.
Benefits:
  • Remote Work: Fully remote work arrangement.
  • Generous PTO: 10 days PTO per year, plus public holidays and sick leave.
  • Direct Mentorship: Guidance from industry experts for professional growth.
  • Learning & Development: Ongoing access to resources for career advancement.
  • Global Networking: Opportunities to connect with professionals worldwide.
  • Work-Life Balance: Balanced schedules supporting a healthy work-life balance.

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