Operational Excellence Specialist

2 days ago

Davao City, Davao, Philippines beBeeStrategic Full time ₱7,500,000 - ₱9,000,000

Job Title: Strategic Operations Coordinator

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The Role Overview section outlines the key responsibilities and expectations of this position. The Transition Manager plays a pivotal role in driving operational excellence, ensuring strategic initiatives are executed effectively, and fostering a culture of collaboration and innovation.

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The ideal candidate will possess a strong analytical mindset, excellent communication skills, and the ability to navigate complex project landscapes. They should be proficient in project management tools, such as MS Project or Smartsheet, and have a solid understanding of Agile/Waterfall/Hybrid methodologies.

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Responsibilities:

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  • Lead the planning, prioritization, and governance of operations projects and initiatives aligned to strategic goals.\
  • Maintain the enterprise portfolio roadmap and ensure alignment with business capacity and resource availability.\
  • Develop and maintain dashboards and reports to provide visibility into initiative health, benefits realization, and delivery risks.\
  • Drive end-to-end delivery of complex, cross-functional projects within scope, timeline, and budget.\
  • Ensure adherence to standard project management methodologies and frameworks (Agile/Waterfall/Hybrid).\
  • Partner closely with operations leaders, enabling teams (WFM, QA, Training), technology, and other support functions to ensure initiative success.\
  • Facilitate executive updates and steerco reviews with clear progress narratives and decision-making inputs.\
  • Communicate proactively with stakeholders to manage expectations and foster collaboration.\
  • Identify opportunities to streamline processes, eliminate redundancies, and enhance operational efficiency.\
  • Track and report on benefits realization, including financial and non-financial impact across initiatives.\
  • Support change management efforts to ensure smooth adoption and sustainability of new solutions.\
  • Strong analytical and problem-solving skills\
  • Attention to detail and a focus on data accuracy\
  • Effective time management and ability to prioritize tasks under pressure\
  • Proactive and results-driven approach to operational challenges\
  • Strong collaboration and communication skills to work with cross-functional teams\
  • Excellent communication skills with the ability to translate complex data into actionable insights for non-technical stakeholders\
  • Bachelor's degree in Business, Operations, Industrial Engineering, or related field\
  • 5+ years of work experience with preferred project and portfolio management in an operations or contact center environment\
  • Experience tracking and reporting operations compliance metrics\
  • Strong knowledge in delivering complex initiatives\
  • Strong analytical, organizational, and leadership skills\
  • Excellent communication and stakeholder management abilities\
  • Proficiency in project management tools (e.g., MS Project, Smartsheet, JIRA, Asana) and MS Office Suite preferred\
  • PMP, Prince2, or Agile/Scrum certification preferred\
  • Strong communication and collaboration skills, particularly when working cross-functionally\
  • Must be Work From Home enabled, and with stable internet connection (at least 25mbps)\

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