Operations Excellence Specialist

1 day ago

Davao City, Davao, Philippines beBeeExcellence Full time ₱3,750 - ₱4,500
Operational Excellence Role

This is an exceptional opportunity to join our Customer Success team as a Delivery Operations Specialist. As part of this newly unified and growing department, you will play a key role in supporting the operational foundation.

The ideal candidate combines strong analytical and process-thinking skills with a collaborative mindset. You will work closely with cross-functional stakeholders to design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations.

Key Responsibilities:

  • Support the design and implementation of operational tools and processes to drive efficiency and scalability within the Customer Success department.
  • Assist in identifying operational bottlenecks and inefficiencies within the Delivery team and contribute to the development of standardized solutions.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the Customer Success department.
  • Contribute to the planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.

Required Qualifications:

  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3–5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive and adaptable, able to manage multiple priorities in a dynamic environment.

Benefits:

  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment & Well-being Program.
  • A clear induction program & a mentoring buddy to help you.
  • Private health insurance allowance.
  • Unlimited time off.

Our company values include being transparent and direct, positive and fun, eager to learn and explore, putting the greater good first, frugal and not wasting resources, fanatically disciplined, and delivering on promises.

Apply now to take advantage of this exciting opportunity to grow with our company and contribute to its success.

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