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HR Support Specialist

3 weeks ago

Taguig, National Capital Region, Philippines Citi Full time

We're seeking a detail-oriented professional to join our team as an HR Support Specialist in Manila, Philippines. As part of our operations support infrastructure, you will be responsible for providing day-to-day operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.

The ideal candidate will have excellent communication skills, be able to work independently in a fast-paced global environment, and possess good written business communication skills.

  • Provide solutions to problems in an accurate and timely manner, e.g., assist customers with troubleshooting, navigational issues across multiple systems—Workday, ServiceNow, Learning Management System, HR Help Center.
  • Ensure timely and accurate service delivery in accordance with stipulated Service Level Agreements (SLAs).
  • Serve as the primary point of contact for resolution of issues within designated area; escalate issues to appropriate parties whenever necessary to resolve issues quickly and efficiently.