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The Advanced HR Inquiries Specialist plays a pivotal role in providing expert support for complex HR cases. This individual is responsible for resolving escalated issues that cannot be resolved by the Tier 1 HR Helpdesk team.
This specialist requires a deep understanding of HR policies at various levels, as well as expertise in systems and processes. They must be able to liaise with external vendors and internal stakeholders to ensure timely resolution of issues.
The primary responsibilities of this role include managing and resolving advanced HR cases, ensuring compliance with company policies and legal regulations, and supporting continuous improvement initiatives within the HR function.